If you are facing financial hardship for any reason, help is available. Visit our financial hardship page under the CONTACT menu to submit an online request or get in touch.

Faq Faq

FAQs

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FAQs

What are your operating hours?

Monday to Friday between 8.30am and 5.30pm AEST.

Who can help with me with a question about my Novated Lease?

If your Novated Lease is currently managed by a salary packaging provider, we recommend that you contact your salary packaging provider for information. If necessary your salary packaging provider will contact us for assistance.

 

Can I sell my car while it’s still under finance?

Your car is held by us as security for the term of your loan or lease. So if you’re thinking about selling it, please call and talk to us so that we can understand your situation and discuss your options. Our Customer Care team is available on 1300 561 868 Monday to Friday from 8:30AM to 5:30PM AEST.

Is comprehensive insurance required for my while my car is financed?

Yes. Comprehensive insurance is always required on the secured vehicle throughout the term of the loan or lease.   This means you need to make sure you renew it every year.

How do I let you know that I can’t make this month’s payment?

Just call us on 1300 561 869 or email us.

We know life can get in the way. So if you’re concerned about missing a payment, our customer care team will work with you to find a solution that suits. 

How do I request a statement?

Please submit a request online here or call our Customer Care Team on 1300 561 868.

Where can I find my T&Cs?

Your T&Cs consist of the Details you signed, the General Terms or the Guaranteed Future Value General Terms (depending on the loan you have).

You can find a copy of the General Terms that apply to your Angle Auto Finance product, and a copy of the Guaranteed Future Value General Terms, on our website here

You can also request a copy of your original contract and your T&Cs by emailing us or calling us:

Phone: 1300 561 868

Office hours: 8:30am – 5:30pm (AEST)
                       Monday – Friday. 
How do I update my contact details?

It’s important that your contact details are up to date. If your contact details change please let us know by emailing us or call us on 1300 561 868.

How do I organise a payout request?

We can provide you with a payout figure at any time during the life of your contract, however, paying out your loan early may incur additional fees and charges. Please submit a request online here or call our Customer Care Team on 1300 561 868.

What do I need to do if I am moving interstate?

Please call our Customer Care Team on 1300 561 868 who will be able to assist you over the phone or alternately email us. Please note, as soon as these details are available, you will need to supply us with a Certified copy of your new driver’s licence and certified copy of your new registration details obtained for the states motoring authority so our records can be updated with your most recent information.

How can I get Financial Assistance?

If your circumstances have changed recently and unable to manage your loan repayments, we may be able to offer your financial assistance.

Financial assistance will be assessed on your individual needs with several options available. These options can be payment reduction for a period, deferral of your repayments for a short period of time, or setting up another flexible repayment option. 

Please call our Financial Assistance Team on 1300 561 869 for a discussion on how we can best assist you or complete an application for assistance online.

What if I have a complaint?

Please visit this page for more information on how to make a complaint.

Where can I find the Target Market Determination?

Personal Car Loan

Can I sell my car while it’s still under finance?

Your car is held by us as security for the term of your loan or lease. So if you’re thinking about selling it, please call and talk to us so that we can understand your situation and discuss your options. Our Customer Care team is available on 1300 561 868 Monday to Friday from 8:30AM to 5:30PM AEST.

Is comprehensive insurance required for my while my car is financed?

Yes. Comprehensive insurance is always required on the secured vehicle throughout the term of the loan or lease. This means you need to make sure you renew it every year.

How do I organise a payout request?

We can provide you with a payout figure at any time during the life of your contract, however, paying out your loan early may incur additional fees and charges. Please submit a request online here or call our Customer Care Team on 1300 561 868.

Novated Leasing

Who can help with me with a question about my Novated Lease?

If your Novated Lease is currently managed by a salary packaging provider, we recommend that you contact your salary packaging provider for information. If necessary your salary packaging provider will contact us for assistance.

What happens when I change employers?

You will need to notify your current salary packaging provider and find out which salary packaging provider your new employer uses. Once confirmed, you will need to provide the new provider with our contact details, and we’ll assist them with transferring your lease over. If your new employer does not offer salary packaging, you will need to make payments directly to Angle Auto Finance.

Business Car Loans

Is comprehensive insurance required for my while my car is financed?

Yes. Comprehensive insurance is always required on the secured vehicle throughout the term of the loan or lease. This means you need to make sure you renew it every year.

How do I request a statement?

Please submit a request online here or call our Customer Care Team on 1300 561 868.

What if I have a complaint?

Please visit this page for more information on how to make a complaint.