If you are facing financial hardship for any reason, help is available. Visit our financial hardship page under the CONTACT menu to submit an online request or get in touch.
We take our responsibility to protect your privacy very seriously. We apply strict security and privacy controls to the way we handle your personal information.
If you are a customer or potential customer, we collect information about you and/or your spouse, partner or joint applicant, such as:
If applicable, we may also collect health information that you provide to us (for example, if you make a consumer credit hardship request related to a health condition). We will treat this information as required by law.
If you, or your employer, have any dealings with us, we may collect information about you to facilitate those arrangements, such as your name, position, contact details, or any other information you provide.
If you are an employee of ours, you have an individual contract with us or if you apply for a job with us, we collect additional information about you to administer your employment or contracting engagement and to process your application (including qualification and identification information, residency / visa status information, medical records and health information, psychological testing results and results from relevant records checks). We may collect this information from you, or third parties such as recruiters, employers or contracting organisations and others. If you are offered employment or engagement as a contractor, we may also collect further details such as information about your emergency contact person (including their name, contact details and relationship to you), your tax file number, bank account number, superannuation and union membership details.
In many instances, we collect personal information directly from you. For example, if you are a customer, we may collect your information from an application form you have completed, when you use any features on our website or when you contact us by phone, email, or through our website. Your calls to us may also be recorded and monitored for training, verification and compliance purposes.
You do not have to disclose personal information to us. However, if you do not provide certain information we request, we may not be able to process or accept your application for credit, consider your application for employment, or otherwise provide you with services. We also may not be able to verify your identity or protect against fraud.
In the case of a joint application for our products or services we may collect information about you (such as information relating to your expenses and income) from a joint applicant for our products and services. For example, we may collect information about you from your spouse or partner if you jointly apply for credit from us.
In the case of an application on behalf of a business we may collect information from the applicant on individuals that are relevant to that business (such as directors, owners, shareholders, beneficial owners or the beneficiaries or trustees of a trust that is relevant to that business).
If you are a customer or potential customer, we may collect information about you through our service providers and third parties that we deal with, including car dealerships and salary package providers who provide customer acquisition and onboarding services to us and with other third parties that refer or introduce you to us.
We may also collect information about you from other third parties as described above, and also from your employer, credit reporting bodies, government agencies and regulators and other third party service providers.
We may collect information about you through other means. Some of this information may not identify you, but if you are reasonably identifiable from the information that we collect then we will handle this information in accordance with the Privacy Act.
When you visit our website:
We may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information may be used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Third party sites:
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Angle Auto Finance is not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our website and to read the privacy policies of such other websites that they visit. Why we collect, use and disclose personal information.
We may collect, hold, use and disclose your personal information for our business operations and activities.
If you are a customer or potential customer of ours, we may collect, hold, use and disclose your personal information:
If you, or your employer, have any business dealings with us, we collect, use and disclose information about you for the purpose of those business dealings.
If you apply for a job or contracting role with us, we collect, use and disclose information about you for the purpose of considering your application. If your application is successful, we collect, use and disclose information about you for the additional purpose of managing your employment or contracting relationship with us, including to pay your wages and fees. If your application is unsuccessful, we may retain your information in order to consider if you might be suitable for other roles with us in the future and to contact you in relation to possible future roles.
We may disclose your personal information for the purposes described in this Policy to parties such as:
We may disclose your information to entities outside of Australia. These entities include our related entities and service providers located in the United States of America, the Philippines and India.
We only disclose your information to entities outside of Australia for our business functions or for the purposes of providing services to you. Where we do so, we ensure that the disclosure of and access to that information is secure and appropriate controls are in place.
Angle Auto Finance maintains strict procedures and standards and takes all reasonable care to prevent unauthorised access to, and modification and disclosure of, your personal information. We also take all reasonable care to protect any personal information we hold against misuse or loss.
We may store your personal information in paper or electronic form. If we no longer need your personal information, we will take steps to either destroy the information or de-identify it.
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete, up to date and relevant. If you believe the personal information that we hold about you is inaccurate, incomplete or outdated, please contact us using the details at the end of this Policy to request that your personal information be corrected.
You can request access to the personal information that we hold about you at any time by contacting us using the details at the end of this Policy. We will respond within a reasonable period of receiving your request. If we refuse your access or correction request, we will tell you why.
If you believe that we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details at the end of this Policy. We will make every effort to resolve your complaint internally within a reasonable time.
If you remain dissatisfied with the handling of your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner ("OAIC"). For further information regarding how to make a complaint to the OAIC, you can visit www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint. We have also included the OAIC contact details below.
Office of the Australian Information Commissioner
GPO Box 5288
Sydney NSW 2001
Phone: 1300 363 992
Telephone: 1300 561 868
Post : Attn: Customer Experience
Angle Auto Finance
PO Box 20125
World Square NSW 2002