Online Safety

We’ve taken no shortcuts when it comes to security measures that protect your personal and financial information.

• Your data is encrypted to keep it confidential.
• Firewall security prevents unauthorised access to our network.
• We always monitor suspicious login activity on your account.
• We confirm every application is authentic and verify the applicant’s identity.

Trust your gut. If it doesn’t feel right, don’t click on links, open attachments or provide any personal or financial information.

We won’t ever ask for remote access to your computer or mobile phone, or your passwords or PINs (including over the phone or email).

If you have received a suspicious email or SMS claiming to be from us, send a screenshot to reportscam@angleauto.com.au. Our team will investigate to keep you and others safe too.

We’ve got the tech, but you can double your protection with these three simple tips.

1. Stop for a second

   Take a beat to think before you act. If something seems off:

   • Don’t click any suspicious links (you can always call 1300 561 868 to check it’s from us).
   • Don’t provide any personal information.
   • Don’t allow anyone to have remote access to your devices.
   • Don’t enter sensitive information on public or unsecured Wi-Fi networks.

2. Be Savvy

   When it comes to scam safety, knowledge and good habits are your best defence.

   • Try typing links directly into your browser rather than clicking a link.
   • Make sure you always log out.
   • Check your accounts regularly for anything that doesn’t look right.

3. Stay Secure

   These are the steps you can take to safeguard yourself.

   • Use unique, strong passwords and turn on multi-factor authentication (MFA) when you can.
   • Keep your devices up to date with the latest software and anti-virus software.
   • Only download verified apps from sources you trust, like official app stores.

Some of the scams we often see, and how to combat them.

SMS and emails

You might receive a message with a link to a malicious website or be asked for personal information. It pays to be cautious and verify the legitimacy of the sender.

Voice and video impersonations

Someone you know might call you in ‘distress’, but it’s actually a scammer impersonating them. Take steps to verify so you can be sure.

Online shopping

Fake online stores and classified ads are set up to sell you a product that doesn’t exist. If it seems too good to be true – it probably is.

Remote access

Unless you’re engaging IT professionals for a very specific service, don’t download software that gives remote access to your computer.

Fake investments

Only invest with authorised institutions. Sham investment opportunities are all over the internet.

Romance

Fake profiles can be set up to lure you into a relationship – even working at it for months – before you’re asked for money for something.

Jobs

The promise of a high-paying job, or a money-making scheme (often Ponzi or pyramid) is designed to get money out of you instead.

Tickets

There are a lot of fake sellers out there – only buy directly from authorised sellers when getting tickets for entertainment and events.

These are the red flags to watch out for.

Spelling

Poor grammar and spelling are often a big giveaway, but these days, it can be subtle. Look out for slightly incorrect web addresses or emails (e.g., from angleautofinance@gmail.com or angleautofinance.org, instead of angleauto.com.au).

Time pressure

If you feel pressured to act quickly, it’s likely a scam.

Password or PIN information

We’ll never ask for your password or PIN.

QR codes

Suspicious-looking QR codes can send you to fake or malicious websites.

Payment terms

Don’t proceed if you’re asked to pay in a specific way like gift cards or cryptocurrency.
The only ways we accept payments are direct debit or EFT.

We are committed to maintaining the security and integrity of our systems and services. We value the contributions of the security community and encourage responsible disclosure of potential vulnerabilities.

How to Report a Vulnerability

If you believe you have discovered a security vulnerability in any of our systems, please report it to us via:

• Email to our Angle Auto Cyber Incident Contact Centre at: cicc@angleauto.com.au

Please include the following in your report:

• Affected product, service, or URL
• Date and time of discovery (including time zone)
• Steps to reproduce the issue
• Description of the potential impact
• Any supporting evidence (e.g., screenshots, logs)

We accept anonymous or pseudonymous reports but providing contact details will help us follow up if needed.

What You Can Expect from Us

• We will investigate and validate the issue. We will mitigate/remediate based on the severity of the issue.

Scope and Expectations

We ask that you:

• Do not access, modify, or delete data.
• Do not disrupt services or systems.
• Avoid social engineering, phishing, or physical security testing.
• Do not use automated tools that may degrade service.
• Comply with all applicable laws.

Confidentiality

We treat all vulnerability reports as confidential. Please do not publicly disclose details until we have resolved the issue.